Privacy Policy

Information we receive

If you email us, we receive the information you choose to send, such as your name, email address, company, website, project details, and any other information in your message. Our contact, SEO audit, and growth-insights forms open a prepared email in your email app. They do not submit your entries to a database on this website; we receive them only if you send the email.

When you visit the site, our hosting provider may process technical data needed to deliver and protect it, such as your IP address, browser details, requested pages, and request time.

How we use information

We use messages to answer enquiries, discuss projects, prepare proposals, and provide services you request. If you ask for growth insights, we use your email to respond to that request. Technical data is used to operate and secure the website. We do not sell your personal information.

Where applicable law requires a legal basis, we rely on steps you ask us to take before entering a contract, our legitimate interests in responding to enquiries and running a secure website, or your consent for optional updates you request. You can ask us to stop sending optional updates at any time.

Browser storage and cookies

This site uses local browser storage to remember that you dismissed the storage notice. It does not currently place advertising or analytics cookies. Our hosting provider may use essential technical cookies or similar tools to deliver and protect the site. You can clear browser storage and manage cookies in your browser settings.

Sharing and international processing

We share information only when needed to run the website, manage email, deliver requested work, or meet a legal obligation. This can include our hosting and email providers and people working with Twigu who need the information for a project. These providers may process information in countries other than yours. Where required, we take steps to protect information transferred internationally.

How long we keep information

We keep correspondence for as long as needed to handle your enquiry, manage an ongoing relationship, and meet any applicable legal or record-keeping obligations. When it is no longer needed, we delete it or remove identifying details. Browser storage remains on your device until you clear it.

Your choices and rights

You may ask what personal information we hold about you and request a correction or deletion. Depending on the law that applies to you, you may also have rights to object to or restrict processing, receive a copy of your data, withdraw consent, or complain to a data protection authority. Contact hello@twigu.com to make a request. We may need to verify your identity before acting on it.

Changes to this policy

We may update this policy when our services or data practices change. The latest version will appear on this page with a new update date.